WHAT IS YOUR WARRANTY POLICY ON BOOTS AND OUTERWEAR?

thirtytwo.com offers a 1 year warranty policy from point of purchase on all boots purchased from our online store. All outerwear purchased prior to the 2019 season will have a 1 year warranty policy from point of purchase as well. Any outerwear items purchased from the 2019 season will have a 2 year warranty policy from point of purchase. Each warranty issue is case by case and varies by product.

We do not replace / refund products if:

  •     Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
  •     Damaged by misuse or activities other than the intended purpose.
  •     Damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
  • Sizing ( we recommend making sure your boots fit before you hit the mountian)

If you purchased from thirtytwo.com and feel you have received defective product please contact customer service.

  • Customer Service Phone: 1(877)838-6437 (Toll Free) or (949)900-2772 (Within California)
  • Customer Service Email: customerservice@thirtytwo.com
  • We can only help with warranties on orders purchased directly from the Thirty Two website!
  • Please check your spam folder if you have not received a response within 3-4 business days.

If you purchased your product OUTSIDE of the ThirtyTwo online store, please contact the info below for warranty inquiries:

  • Customer Service Phone: 1(949)900-2731 (Toll Free)
  • Customer Service Email: warranty@thirtytwo.com
  • Please check your spam folder if you have not received a response within 3-4 busniess days.