WHAT IS YOUR WARRANTY POLICY ON BOOTS AND OUTERWEAR?
thirtytwo.com offers a 1 year warranty policy from point of purchase on all boots purchased from our online store. All outerwear purchased prior to the 2019 season will have a 1 year warranty policy from point of purchase as well. Any outerwear items purchased from the 2019 season will have a 2 year warranty policy from point of purchase. Each warranty issue is case by case and varies by product.
We do not replace / refund products if:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
- Damaged by misuse or activities other than the intended purpose.
- Damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
- Sizing ( we recommend making sure your boots fit before you hit the mountian)
If you purchased from thirtytwo.com and feel you have received defective product please contact customer service.
- Customer Service Phone: 1(877)838-6437 (Toll Free) or (949)900-2772 (Within California)
- Customer Service Email: firstname.lastname@example.org
- We can only help with warranties on orders purchased directly from the Thirty Two website!
- Please check your spam folder if you have not received a response within 3-4 business days.
If you purchased your product OUTSIDE of the ThirtyTwo online store, please contact the info below for warranty inquiries:
- Customer Service Phone: 1(949)900-2731 (Toll Free)
- Customer Service Email: email@example.com
- Please check your spam folder if you have not received a response within 3-4 busniess days.