ARE YOUR BOOTS HEAT MOLDABLE?
All Thirty Two boots are heat moldable. You can take your boots to an authorized Thirty Two dealer or local snow shop to have them heat molded. Some shops may charge a fee to heat mold your boots. We do not do any heat molding at our Thirty Two headquarters. Do not send your boots in to have them heat molded. Please take them to an authorized Thirty Two dealer.
DO YOU HAVE REPLACEMENT FAST TRACK LACES?
Yes, we have replacement fast track laces, locks, and pins. Please contact customer service and we will do our best to help you out. If you are sending an email regarding lace replacements, please include your name and mailing address in the email. If you need help re-lacing them please take them to a Thirty Two authorized dealer or any local snowboard shop. We do not do any re-lacing at our Thirty Two headquarters. Please do not send them to our office to be re-laced.
DO YOU HAVE VEGAN STYLE BOOTS?
Yes, ALL of the boots we sell are vegan with the exception of the men's and women's Lashed Premium.
WHERE DO I GO TO REDEEM A THIRTYTWO ONLINE GIFT CERTIFICATE?
You can enter your gift card code in the billing section at checkout to deduct from your total purchase. You will need to pay the difference on the order if there is any. You may check your balance on our website or in the billing section. Please note the "COUPON" code section is different from the "GIFT CARD" code section. Your gift card code will not work if entered in the coupon code section. The gift card code section will be directly under where you'll enter your email address during checkout. If you have any trouble or issues applying your gift card, please contact us BEFORE submitting your order. .
WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL OF MY PURCHASE?
The most common reason customers do not receive an email confirmation is because of an incorrect e-mail address or the confirmation e-mail has been caught in a junk mail filter. Please make sure that you have correctly entered your e-mail address in your account information and check that the e-mail hasn't been caught in your junk mail filter. Please contact Customer Service if you need a confirmation e-mail to be re-sent.
DOES THE COLOR OF THE PRODUCT MATCH EXACTLY THE PHOTO ON THE WEBSITE?
It is possible that the color on the photo is slightly different than the original color of the product. This is possible because not everybody has the same color settings on their computer. Please take into consideration your screen resolution settings on your computer.
WHEN WILL NEW STYLES OF THIRTY TWO PRODUCT AVAILABLE?
We release new offering of product once a year. Not all product will carry over into the next season. We do special releases throughout the year as well. You can sign up for our newsletter to keep up with what is going on with Thirty Two.Once items are sold out there will be no replenishments.